Business Process Modeling, Simulation and Design ' m' Q5 }* R2 W5 d* [! }7 g Manuel Laguna and Johan Marklund (Author) & e }" P: |! h4 L& bPublisher: Prentice Hall (April 3, 2004) 9 J7 `, c1 B4 ~( U5 h) z% i g& M Language: English 8 G% a/ u% T7 z9 a* dISBN-10: 0131099795. x0 c' a2 U/ I2 s: Q0 t( p
ISBN-13: 978-0131099791