Business Process Modeling, Simulation and Design : v+ \! F+ @/ U% d) \ Manuel Laguna and Johan Marklund (Author) 1 v( C! T: k9 B0 e
Publisher: Prentice Hall (April 3, 2004) % j$ ?( N8 B+ r) D* N, |5 a Language: English 4 m+ I b3 K# L% d% ^+ s$ [6 _
ISBN-10: 0131099795 : {" U, t+ `) p' r3 g* D ISBN-13: 978-0131099791