Business Process Modeling, Simulation and Design' o$ q1 ~ \9 V" F
Manuel Laguna and Johan Marklund (Author) ( v1 G) M8 M r3 o3 u* C8 r9 \6 cPublisher: Prentice Hall (April 3, 2004)( t3 n. B1 y+ F+ r
Language: English ) K* C/ _' u& d% s1 |, o! b: lISBN-10: 0131099795 4 _; w' r7 p' H0 P( w9 V ISBN-13: 978-0131099791