Business Process Modeling, Simulation and Design ( u# u9 [, D4 c/ M4 y' v2 r Manuel Laguna and Johan Marklund (Author) 7 [* k! N5 |' Y
Publisher: Prentice Hall (April 3, 2004)) p) \6 Y+ n j& x( A
Language: English $ U, Z, C$ D: X/ {* K) h
ISBN-10: 0131099795 . a- E' G9 ^3 A! ?2 Y ISBN-13: 978-0131099791