Business Process Modeling, Simulation and Design ( Q( A/ {- v# z# k5 U, B/ u o1 ]& c Manuel Laguna and Johan Marklund (Author) . k B# |' X, [) W; q( y4 e/ Z
Publisher: Prentice Hall (April 3, 2004); E) ]( R9 g3 H' u7 {
Language: English ) ~; H* a+ V8 Y. M9 R. G0 C
ISBN-10: 0131099795 4 x+ a; ?# ~# D& h7 I1 T9 X" ~ ISBN-13: 978-0131099791