Business Process Modeling, Simulation and Design ( P8 t5 @" |& Y* c' l# @# C Manuel Laguna and Johan Marklund (Author) 4 I* Y6 U; U" g+ x$ z
Publisher: Prentice Hall (April 3, 2004) + L$ |# {& I( U2 S# I; v3 x' N Language: English * [: l9 ^9 P% ~ISBN-10: 0131099795 & _* j* P# w7 t0 S5 H U ISBN-13: 978-0131099791